Conde Nast are Liars
[I originally wrote this back in January, but neglected to publish it…]
I received a renewal form in the post, to fill out if I wish to remain a subscriber to Wired magazine. I’m happy with my subscription, $US70/yr delivered, way cheaper than buying locally. But I don’t like being lied to. When I go to resubscribe online, after logging in I learn that my subscription ends in May 2011. This is in stark contrast to the letter they sent, which says;
…your subscription to WIRED has expired. And, unless I hear from you immediately, you will no longer receive WIRED magazine each month.
Yep, except for the 3-5 months I have left, you wankers!
Still, I resubscribed. I have vented.
BTW, I am not the only one to tell this story online, for there is one other:
Come on Wired, get your act together. My subscription expires in March 2010 and I am TIRED or the threatening renewal notices. “However your subscription to WIRED has expired. And unless I hear from you immediately, you will no longer receive WIRED magazine each month.”
What??? It is November guys. I expect that given I have paid for the current subscription until March 2010 that I will continue to receive a magazine each month until that time.
Customer Service gives a convoluted explanation abut printing up mailing labels 3-5 months ahead … really???? Maybe some technology could help you manage your subscriptions more effectively. Do you have 1000 monkeys hidden away somewhere typing out address labels????
Wired’s subscription management system is TIRED!!!!!!