Wife’s New iPhone 4 from Optus
Long ago I gave up expecting halfway decent service from any Australian phone companies. My wife’s iPhone arrived today after a 3 week delay – not a problem with that, it was forewarned. The packaging is lovely, and the Apple side of things is all good. Perfect probably.
Problem 1 – SIM card
Given that Optus have sold I reckon 30-50 thousand of these, a single photocopied page of instructions would have been nice. We had to Google how to insert the SIM card. Imagine the frustration towards Optus up to 50,000 people are already feeling!
Problem 2 – Registering Online
After activating the SIM, Optus provides the Billing Account Number for us to write down, although this isn’t necessary if you wish to register for an online account now – so I continue. I fill in the details and click enter and… “due to technical issues we are unable to proceed with creating your web profile to allow you to access your account details online. Please try again later and ensure you have your Billing Account Number”
Yep, that’d be the number they said we didn’t need to write down as we were registering now. Yay for Optus!